Help & Support

Sounds like you might need some assistance ! We are here to help. Below are links to the most commonly requested processes and procedures.

If you cant find what you’re looking for simply click the chat button on to talk to an operator or call in on 1300 933 039 during office hours.

To report a power outage please goto the Power Outages Section to determine the correct number to contact.

General information

Billing and Payments

Moving and connections

Energy Fact Sheets

Basic Plan Document

Market contract terms

Hardship Policy

Make a complaint

For all other issues please call our team on 1300 933 039 or click the chat button to talk to an operator.