To lodge feedback, compliments or complaints over
the phone with our customer service team, you can contact Electricity in a Box
on the below number:
What happens after you make a complaint?
When we receive a complaint:
can contact EWON at any time for independent advice and assistance as well as
if they are dissatisfied with the outcome of a complaint to your
We hope that we’ve done our very best to resolve
your issue. If the complaint is not resolved, you may take the complaint to the
relevant external dispute resolution body (i.e. the relevant ombudsman).
We’re a member of the Energy and Water Ombudsman
schemes in all states where we have a licence. The Ombudsman scheme is a free
service and acts as an impartial conciliator to help resolve disputes between
customers and energy companies.
The Ombudsman will want to know that we’ve worked
together to try and resolve the issue as best as possible and will refer you to
our customer service team if you have not contacted us before.
If you’re unsure, contact us and let us help
|Ombudsman||Victoria Energy & Water||NSW Energy & Water||QLD Enregy & Water||SA Energy & Water||ACT Energy & Water|
|Address||GPO Box 468D Melbourne, Vic 3001||Reply Paid 86550 Sydney South NSW 1234||PO Box 3640 South Brisbane, QLD 4101||GPO Box 2947 Adelaide SA 5001||GPO Box 578 Civic Square ACT 2608|
|Freecall||1800 246 545||1800 662 837||1800 500 509||1800 665 565||+612 6207 7740|
|Translating & Impaired||-||-||-||-||131 450|
|TTY Hearing impaired||131 450||-||131 450||-||133 677|
|133 677||131 450||133 677||131 450|
|133 677||133 677|