For NSW customers , we have an easy accessible complaints process in place should something go wrong.
Please note that you also always have the option to contact the Energy & Water Ombudsman NSW (EWON) at any time for independent advice and assistance.
EWON’s contact details are below.
Energy & Water Ombudsman NSW
Freecall: 1800 246 545
Freefax: 1800 812 291
Post: Reply Paid 86550, Sydney South NSW 1234