NSW Complaints and feedback

For NSW customers , we have an easy accessible complaints process in place should something go wrong.

Please note that you also always have the option to contact the Energy & Water Ombudsman NSW (EWON) at any time for independent advice and assistance.

EWON’s contact details are below. 

Energy & Water Ombudsman NSW 

Freecall: 1800 246 545
Freefax: 
1800 812 291
Post: 
Reply Paid 86550, Sydney South NSW 1234
Email: 
complaints@ewon.com.au
Website 
www.ewon.com.au

Raise a complaint